Privacy Policy
This Privacy Policy explains which personal data we collect about you when you use Airport Shuttle TR services, for which purposes we process this data, with whom we share it, how long we retain it, and your rights.
1) Scope and Definitions
“Personal data” means any information relating to an identified or identifiable natural person. In this policy, “we/company” refers to Airport Shuttle TR.
2) Data Collected
- Identity and contact: first name, last name, e-mail, phone
- Service data: reservation and transfer information, flight information (optional)
- Payment and invoicing: card details at masked level, invoicing information
- Technical data: IP, device/browser information, language, approximate location, cookie identifiers
- Support content: call/e-mail records, complaints/feedback
Purposes of Processing
- Provision of the service and performance of the contract
- Customer support, security and fraud prevention
- Payment/invoicing and legal obligations
- User experience, performance and analytics
- Marketing communication and personalization if explicit consent is given
4) Cookies
Cookies may be used to maintain sessions, remember preferences, and for analytics and marketing purposes. Without essential cookies, basic functions will not work. You can manage your cookie preferences via browser settings.
| Cookie | Type | Purpose | Retention | 3rd Party |
|---|---|---|---|---|
| sessionid | Mandatory | Session management | Session | - |
| _ga | Analytics | User/session measurement | 13 month(s) | |
| maps_api | Functional | Autocomplete/map | Session |
5) Retention Periods
- Reservation/operations records: 10 years
- Customer support records: 3 years
- Limited retention after account closure: 2 years
- Cookies: session or up to 13 months
6) Security Measures
Data are protected by administrative and technical measures such as access control matrix, encryption (TLS in communication), log and anomaly monitoring, backups, and staff confidentiality undertakings. Payment card data are stored by the payment institution.
7) Third-Party Disclosures
- Service providers: payment, hosting, security, e-mail/SMS, maps and analytics
- Business partners: local driver/vehicle companies
- Public authorities: legal requests and audits
- International transfers: with security measures in compliance with KVKK
8) Your Rights and Application
To exercise your rights under KVKK, you can use our communication channels below together with documents verifying your identity. Applications will be concluded within 30 days at the latest.
- Email: info@airportshuttletr.com
- Address: 19 Mayıs Mahallesi 19 Mayıs Caddesi No:19 Şişli / İstanbul
- Phone: +90 533 276 56 77
9) Changes and Effective Date
This policy may be updated from time to time. The current version and effective date are published on this page.